Doctors’ and nurses’ level of leadership, influence, and even credibility can be hindered if they struggle with things like self-awareness, empathy, or active listening when interacting with patients and fellow staff members. All of these skills (and more) are part … Read More
Have you been overlooked for a promotion? Are you wondering why you aren’t rising to the top? In my decades of experience as a healthcare executive and leadership coach, I have noticed similar patterns that stand in the way for … Read More
The #1 factor determining patient satisfaction is the relationship patients have with their doctor. Why is it then that so many doctors neglect the time and energy required to connect with patients beyond the information required on their clipboard? In … Read More
You’ve probably heard at least a handful of people in your life talk about how much they “hate” the dentist. Over the years, it seems to have become almost a running joke of sorts. Compared to how people talk about … Read More
Has your pharmacy received bad reviews? If so, it’s important for chief pharmacists and other office leaders to note the most common reasons for such negative feedback from customers. Before I became an executive leadership coach, I worked for decades … Read More
Among many other things, hospital executives are responsible for ensuring that each doctor, nurse, and staff member is providing the highest quality patient care services. One way they do this is by overseeing medical staff leadership and management, supervisors, new … Read More
For doctors, technical skills and accolades can only get them so far with their patients if they lack the ability to make a human connection, display compassion, and build trust. Any physician’s level of leadership, influence, and even credibility can … Read More
Many leaders make these five mistakes and don’t even realize it until they’re asked to pack up their desks. Before you get the boot, read about these mistakes and why they could cost you your job if you don’t take … Read More
With any skill, intentional practice and guidance are necessary to truly excel. Even people with natural aptitudes for their crafts seek counsel from experts when they wish to become proficient. The same is true for building effective leadership skills. There … Read More
It’s no secret that healthcare workers perform acts of heroism every day by doing everything in their power to serve and save the health of anyone charged under their care. While we always knew this to be true, we have … Read More